AutoStream Cancellation & Refund Policy

Effective date: July 10, 2026 · Last updated: July 10, 2026

This document is a working draft. Have it reviewed by a qualified attorney and confirmed against your payment processor’s requirements before relying on it.

This Cancellation & Refund Policy explains how a dealership customer (“Customer,” “you”) may cancel a subscription to the AutoStream service, and how fees and refunds are handled. It forms part of, and should be read together with, the AutoStream Terms of Service. Capitalized terms have the meaning given in the Terms.

1. Subscriptions & Billing

The Service is provided on a subscription basis. Unless your written order states otherwise:

Subscriptions are billed in advance on a recurring basis (for example, monthly or annually) according to the plan selected at signup.
Subscriptions renew automatically at the end of each billing period at the then-current rate, until cancelled.
Fees are charged to the payment method on file. It is your responsibility to keep that payment method current.

2. How to Cancel

You may cancel your subscription at any time by contacting AutoStream at hello@getautostream.com (or through any in-product cancellation option that AutoStream makes available). To stop the next automatic renewal, your cancellation request must be received before the start of the next billing period.

3. Effect of Cancellation

When you cancel, your subscription remains active through the end of the billing period you have already paid for. You will continue to have access to the Service until that period ends.
After that period ends, the subscription will not renew, no further charges will be made, and access to the dashboard and extension features will be discontinued.
Cancellation does not retroactively refund fees already charged for the current or prior periods, except as described in Section 4 or as required by law.

4. Refunds

Except where required by applicable law, subscription fees are non-refundable, and partial billing periods are not refunded or prorated on cancellation. AutoStream may, at its sole discretion, issue a full or partial refund on a case-by-case basis—for example, in the event of an extended service outage or a billing error.

If you believe you were charged in error, contact hello@getautostream.com within thirty (30) days of the charge and we will review it in good faith.

5. Free Trials & Promotions

If AutoStream offers a free trial or promotional period, the terms of that offer will be stated at the time. Unless cancelled before the trial ends, the subscription will convert to a paid subscription and the payment method on file will be charged at the then-current rate.

6. Cancellation or Suspension by AutoStream

AutoStream may suspend or terminate the Service as described in the Terms of Service, including for non-payment or breach of the Terms. Where AutoStream terminates without cause, it will use commercially reasonable efforts to refund any prepaid fees covering the period after termination.

7. Your Data After Cancellation

Following cancellation or termination, AutoStream will handle, return, and delete your data in accordance with the Privacy Policy and the Data Processing Agreement. You are responsible for exporting any data you wish to retain before your access ends. Contact hello@getautostream.com to request an export.

8. Changes to This Policy

AutoStream may update this policy from time to time. Material changes will be communicated to active Customers, and the “Last updated” date above will be revised. Continued use of the Service after a change takes effect constitutes acceptance of the updated policy.

9. Contact

Questions about cancellation or refunds: hello@getautostream.com.